Refund policy
Returns and Refunds Policy
We hope you love your order from inka, but if something isn’t quite right, you can request a return within 14 days of receiving your order.
Once you have told us that you wish to return an item, you will have a further 14 days to send it back to us.
Items should be returned in their original condition and with any original packaging where possible. You may inspect your item as you would in a shop, but we may reduce your refund if the item has been used, washed, marked, damaged or handled beyond what is reasonably necessary to inspect it.
Start a return
To request a return, please use our returns portal.
You’ll be asked to enter the email address used to place your order. Shopify will send you a six-digit code so you can access your order and submit your return request.
Returns must be requested within 14 days of receiving your order. You will then have a further 14 days to send your item back to us.
Start a return here
Return shipping
For change-of-mind returns, we will provide you with a prepaid return label.
A return postage cost of £3.90 per return parcel will be deducted from your refund. This is the cost of the prepaid return label and is not an administration or restocking fee.
Please package your return securely. You are responsible for the item until it has been received by us.
If your item is faulty, damaged or incorrect, please contact us before returning it. We will cover the reasonable cost of return postage in these circumstances.
Refunds
Once your returned item has been received, we’ll notify you by email.
Eligible refunds will be processed to your original payment method without undue delay and no later than 14 days after we receive your return or evidence that it has been sent back to us.
Please allow a few additional working days for your bank or payment provider to show the refund in your account.
If you cancel and return your entire order, we will also refund the cost of our standard delivery service. If you selected a more expensive or premium delivery service, we will only refund an amount equal to our standard delivery charge.
If you return only part of your order, the original delivery charge will not normally be refunded.
The £3.90 cost of your prepaid return label will be deducted from your refund unless the item is faulty, damaged or incorrect.
Faulty, damaged or incorrect items
Please check your order when it arrives and contact us as soon as possible if your item is faulty, damaged or incorrect.
Please email:
Include your order number and, where possible, photographs of the item, packaging and any damage. This will help us resolve the issue as quickly as possible.
Your statutory rights are not affected.
Exchanges
At the moment, we do not offer direct exchanges.
The quickest way to receive a different item is to return your original item and place a new order separately.