Terms & Conditions

Last updated: 02nd June 2026 

These Terms & Conditions apply to the use of our website and to all orders placed through www.inkahome.co.uk.

By using our website or placing an order, you agree to these terms.

1. About us

Business name: inka
Website: www.inkahome.co.uk
Email: info@inkahome.co.uk
Business address: Barty Way, Maidstone, ME14 4GB

2. Our products

We sell homeware, including cushions, cushion covers, outdoor cushions, textiles and decorative accessories.

We make every effort to display product colours, textures and details as accurately as possible. However, colours may vary slightly depending on your screen settings, lighting and device.

As many of our pieces are made from natural or textured fabrics, slight variations in weave, tone, texture or finish may occur. These are not faults and are part of the character of the product.

3. Product descriptions and availability

We aim to ensure all product descriptions, prices and availability are accurate.

Occasionally, errors may occur. If we notice an error with your order, we will contact you as soon as possible and give you the option to continue with the correct information or cancel the order.

All products are subject to availability.

4. Prices

All prices are shown in pounds sterling.

Prices may change from time to time, but changes will not affect orders already placed and confirmed.

Delivery charges will be shown at checkout before you place your order.

5. Orders

Once you place an order, you will receive an order confirmation email.

This email confirms that we have received your order. A contract is formed once your order has been accepted and dispatched.

We reserve the right to refuse or cancel an order where necessary, for example if:

• An item is unavailable
• There has been a pricing or product description error
• Payment has not been authorised
• We suspect fraud or misuse of the website

6. Payment

Payment is taken at checkout through our secure payment providers.

We do not store your full payment card details.

7. Delivery

We aim to dispatch orders within 2-3 working days, unless otherwise stated on the product page.

Delivery times are estimates and may vary during busy periods, launches, bank holidays or due to courier delays.

We are not responsible for delays outside our control, but we will always do our best to help resolve delivery issues.

8. Returns and cancellation rights

As a UK online customer, you have the right to cancel your order within 14 days of receiving your goods. You then have another 14 days to return the goods after telling us you wish to cancel. This reflects UK distance selling rules for online purchases.

To request a return, please contact us at info@inkahome.co.uk with your order number.

Returned items must be:

• Unused
• In their original condition
• In the original packaging where possible
• Free from marks, scents, pet hair or signs of use

Unless the item is faulty, the customer is responsible for return postage costs.

We recommend using a tracked service, as we cannot refund items that do not arrive back with us.

9. Refunds

Once we receive and inspect your return, we will process your refund to the original payment method.

We may reduce the refund if the item has been handled beyond what is necessary to check it, or if it is returned damaged, marked or used.

Original standard delivery costs may be refunded where required by law. Additional delivery upgrades, such as express delivery, may not be refunded.

UK guidance confirms that online customers have cancellation rights for a limited time even when goods are not faulty.

10. Faulty or damaged items

Please inspect your order when it arrives.

If an item is faulty, damaged or incorrect, please contact us at info@inkahome.co.uk within 48 hours of delivery, including your order number and photos of the issue.

We will arrange a replacement, repair or refund where appropriate.

11. Non-returnable items

Unless faulty, we may not be able to accept returns for:

• Personalised or bespoke items
• Made-to-order items
• Items clearly customised for you
• Gift cards
• Items returned used, marked, washed or damaged

This does not affect your statutory rights.

12. Discount codes and promotions

Discount codes must be used at checkout and cannot usually be applied after an order has been placed.

Only one discount code may be used per order unless stated otherwise.

Promotions may be changed or withdrawn at any time.

13. Care instructions

Please follow any care instructions provided with your order or listed on the product page.

We are not responsible for damage caused by incorrect washing, drying, ironing, cleaning, storage or use.

Outdoor cushions should be cared for according to the product guidance and should not be left exposed to extreme weather for long periods unless the product description states otherwise.

14. Intellectual property

All content on this website, including images, designs, text, branding, logos and product photography, belongs to inka or is used with permission.

You must not copy, reproduce, distribute or use our content without written permission.

15. Website use

You agree not to misuse our website, interfere with its security, attempt to access restricted areas, or use it in a way that may damage the website or affect other users.

16. Links to other websites

Our website may include links to third-party websites. We are not responsible for the content, policies or practices of those websites.

17. Liability

We are not responsible for losses that were not foreseeable when the contract was formed.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.

18. Events outside our control

We are not responsible for delays or failure to perform our obligations due to events outside our reasonable control, including courier delays, strikes, extreme weather, supply chain issues, technical failures or other disruptions.

19. Governing law

These terms are governed by the laws of England and Wales.

Any disputes will be dealt with by the courts of England and Wales, unless consumer law gives you the right to bring proceedings elsewhere in the UK.

20. Contact us

For questions about these terms, orders, returns or our website, please contact:

Email: info@inkahome.co.uk
Website: www.inkahome.co.uk